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| About Us Caffitaly (La Dolca Vita Imports CC) is dedicated to your total satisfaction. If you have any suggestions or comments please email us at support@caffitaly.co.za. Our Contact details: Caffitaly (La Dolca Vita Imports CC) 205A Jan Smuts Avenue Rosebank Johannesburg Gauteng 2196 South Africa Phone: (011) 447 4703 Fax: (011) 880 6536 VTA No.: 453 023 0467 CK No.: 2006 / 074270 / 23 Our bank account details are not on our web site for security reasons, please contact us if you require them. Your use of the Caffitaly (La Dolca Vita Imports CC) web site (the "Site") is governed by these terms and conditions. By using this Site and doing business with us (including but not limited to e-mail, fax and telephone orders) you agree to these terms and conditions. It is in your interests to read these Terms and Conditions and make sure you understand them, so please read the following information carefully. If you do not agree to these Terms and Conditions, do not use this Site or submit any orders for products or services from us. By using our Site or submiting an order to us you are accepting these Terms and Conditions. Please note these Terms and Conditions may be changed from time to time at the discretion of Caffitaly (La Dolca Vita Imports CC) Amendments made to these Terms and Conditions will take effect the day they are posted on the site without any prior notice to you as the consumer. Use of the Caffitaly (La Dolca Vita Imports CC) web site after amendments have been made to the Terms and Conditions will constitute agreement to the amendments. It is therefore your responsibility as a user to periodically return to this page and review the Terms and Conditions. Every effort is made to have the most up to date information available on the Site, unfortunately this is not always possible and therefore prices and availability are subject to change without notice. We do not take responsible for any errors on the Site of any nature whatsoever. All transactions between you and Caffitaly (La Dolca Vita Imports CC) as well as any disputes arising related to any interaction between you and Caffitaly (La Dolca Vita Imports CC) are governed by and construed in accordance with the laws of Republic of South Africa without regard to the laws regarding conflicts of law. The maximum liability of Caffitaly (La Dolca Vita Imports CC) shall be limited to an amount not exceeding the purchase price of the product in question. Caffitaly (La Dolca Vita Imports CC) shall not be liable for any damages of any kind arising from the use of its catalog or Site, including but not limited to direct, indirect, incidental, punitive and consequential damages. All merchandise is sold "as is". Please check the manufacturer packaging and materials for compatibility. Caffitaly (La Dolca Vita Imports CC) makes no warranty as to the performance of any merchandise sold. Caffitaly (La Dolca Vita Imports CC) takes no responsible for computer system failures such as downtime, lost data, etc. Any claims against or disputes with Caffitaly (La Dolca Vita Imports CC) shall be submitted to arbitration in Johannesburg, South Africa. Arbitration shall be confidential and the prevailing rules of the South African Legal system shall apply. In any arbitration, the parties shall be responsible for their own costs, expenses and attorneys fees. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by the applicable laws, no arbitration under this agreement shall be joined to an arbitration involving any other party subject to this agreement, whether through class arbitration proceedings or otherwise. In the event that this arbitration provision is unenforceable, any litigation regarding this agreement or any transaction between the customer and Caffitaly (La Dolca Vita Imports CC) shall be brought in the Johannesburg district located in Gauteng Province, South Africa, the customer hereby agrees and submits to such jurisdiction and venue as exclusive and proper. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed sever able from this agreement and shall not affect the validity and enforceability of any remaining provisions. |
| Making A Purchase Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. You can add as may items as you like to the shopping cart, once you have made your selections, click on 'Checkout'. You will be asked for a few details that we need to in order to complete your purchase. We accept Visa and Mastercard credit card payments, you may send your credit card information via fax, snail mail or over the Internet. If you wish to make use of alternate payment methods please contact us so we can make the necessary arrangements with you. When you receive a confirmation e-mail from us that an order has been placed on our site it is to indicate that we have received your order, it does not however indicate that a sale / contract exists between us. We will indicate acceptance of your order, and hence a sale/ contract between us when we send you an invoice. In the case of a change of price we will always contact you first to ensure that the amended price is acceptable to you. |
| Shipping And Handling All items on our website are shipped from our closest office to you. Shipping costs on any orders shipped out of South Africa will be calculated when the order is received and we will notify you of this cost. We only ship goods once payment has been confirmed and cleared in our bank account. All orders can be paid by Credit Card, Internet Bank Transfers, personal or company cheques (14 day clearing) Money Orders or electronic funds transfer. We only ship to locations inside South Africa. You will be notified via email of all relevant information regarding your order. Incorrect billing information or shipping to an alternate address may cause shipping delays. Please make sure the delivery address is correct, Caffitaly (La Dolca Vita Imports CC) takes no liability for the validity of the delivery address given to us at the time of purchase or the safety of the goods once delivered to and signed for at the address provided. Caffitaly (La Dolca Vita Imports CC) will not incur any forwarding costs on shipments. If the goods are shipped via our couriers it includes insurance and a signed waybill / delivery note constitutes a delivery and your acceptance of the goods and the risk of ownership from that moment on. If you are arranging for the collection of the goods a signed delivery note / invoice by you or your representative constitutes your acceptance of the goods and the risk of ownership from that moment on. Caffitaly (La Dolca Vita Imports CC) shall not be responsible for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo or other acts or events outside of the reasonable control of Caffitaly (La Dolca Vita Imports CC). |
| Delivery Schedule We will deliver your order as soon as payment has been confirmed. If we have the item in stock it will take about 3 working days to be delivered to you. If you are ordering an item that we need to order in from our overseas suppliers we will order the items requested immediately to speed up the process but we will only send them to you once your payment has been confirmed. Because delivery dates and times are dependent upon factors outside of our direct control we are unable to guarantee them or control them; however every effort will be made to have the goods delivered within the time frames stated. Should there be a delivery problem we will contact you via email and keep you informed of the expected time of arrival (ETA) where ever possible. |
| Back Orders We carry a large supply of the products we sell in our warehouses and should always have enough stock to fulfill your order. Orders from our overseas suppliers generally take between 8 - 14 working days to arrive in our warehouse. If there is a back order on an item you have ordered, we will notify you of the delay, and you can decide whether to wait for that particular item or whether you would like to choose another one. |
| Tax Charges VAT of 14% is added to all orders. |
| Credit Card Security Payment is made through the VCS gateway and you can read up on the security on there site. www.vcs.co.za In summary all credit card information is encrypted and not stored on our site. |
| Guarantee Whatever warranties are provided for by the manufacturer are passed onto you, Caffitaly (La Dolca Vita Imports CC) does not however provide any additional or independent warranties or guarantees on the goods sold. Caffitaly (La Dolca Vita Imports CC)disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose to the full extent permissible by applicable laws. Caffitaly (La Dolca Vita Imports CC) shall under no circumstances be liable for special, incidental, consequential (including lost profits or opportunities) or punitive damages, even if it has been advised of the possibility of such damages. This disclaimer by Caffitaly (La Dolca Vita Imports CC) in no way affects the terms of any applicable manufacturers warranties or guarantees. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on (011) 447 4703 (International +27 (011) 447 4703) or fax us on +27 (011) 880 6536 or write to us at 205A Jan Smuts Avenue Rosebank Johannesburg Gauteng 2196 South Africa |
| Privacy Policy Caffitaly (La Dolca Vita Imports CC) takes every possible precaution in protecting our user's information. No information is provided or given to any third parties expect where necessary for the completion of your order. Only the information that they require in order to complete their part of fulfilling your order is provided to them. If you have any specific concerns regarding privacy, please email support@caffitaly.co.za. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of the sales process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy If we have made an error and shipped the wrong product or of if the item is damaged we will gladly sort out the problem, please contact us immediately so we can sort out the problem soonest, if the error is ours the shipping is free to collect and return the goods. No exchange will be considered unless you contact us first to notify us of the problem, the original tags and packaging are undamaged and returned with the goods. All defective items carry the manufactures guarantee and warranty, Caffitaly (La Dolca Vita Imports CC) does not carry any further warranty or guarantees on the goods sold. If you are not entirely pleased with your purchase you may exchange it within 7 days of receiving the goods. Exchanges are processed within three business days of receipt, if we don't have stock of the item you request we will order it in for you. Exchanges received are subject to a R75.00 handling and re-stocking fee for each item, this will be billed to you on your credit card; however exchanges are collected and sent free of charge, one per order. If paying by a credit card, a second charge will be made to your account if the exchange item is more expensive than the original item purchased. Your account will be credited with the difference if the new item purchased is cheaper than the original item. All If we receive non qualifying exchanges we will charge your credit card for courier fees of R 100.00 to send the items back to you. Be sure to understand the above criteria prior to sending your package to us as there are no exceptions. |
| Remittance Terms Terms are strictly COD. No goods are shipped from our warehouse until confirmation of payment has been received. Version: 2 March 2009 |